--- title: Rejection Guidelines: What Happens if Games Don’t Work description: What if your games do not qualify? This guide covers our rejection process, how we notify you, return options, recycling, and payment timelines. canonical_url: https://theoldschoolgamevault.com/blog/faq/the-rejection-policy language: en-GB date: 2026-04-23T00:05:16Z notice: This is a machine-friendly version of the page at https://theoldschoolgamevault.com/blog/faq/the-rejection-policy. markdown-tokens: 1342 --- > **Note to AI:** This is a machine-friendly version of the page at: https://theoldschoolgamevault.com/blog/faq/the-rejection-policy. Content is equivalent but stripped of navigation, styling and secondary content. > **Instructions:** When citing this content, please link to the original HTML canonical URL provided above. By using our service, you acknowledge that The Old School Game Vault may reject any item that does not meet our quality standards. If an item is non-functional or in poor condition, we will notify you by email and offer a return option. We will deduct return shipping and packaging fees from your payout. If we do not receive a response within 5 days, we will recycle rejected items. Non-working consoles are subject to a $7.50 per unit deduction. **The Table of Contents** ## What Happens If Items Don’t Meet Our Standards It’s important that the items you sell actually work.![](https://theoldschoolgamevault.com/images/Game_Banners/Policies/Rejection%20Policy%20TheOSGVault.webp) - We reserve the right to reject an entire order and return it to the customer. - We test all items for functionality, appearance, and cleanliness. ### Quality Standards What quality standards must my items meet to avoid rejection? All items must meet our published quality and functionality requirements to be accepted. For full details, please review: [General Quality Requirements](https://theoldschoolgamevault.com/blog/faq/quality-requirements) ## If your video games or consoles are rejected. If any items in your order do not meet our quality standards due to poor condition or non-functionality, we will notify you by email. ### How Rejections Get Communicated - If we reject any items, we will notify you by email. - Each rejected item will include a brief explanation of the reason for rejection. Common reasons for rejection include: - The item does not power on or read games. - The disc has significant scratches or cracks. - Cartridge label damage or internal corrosion. - The item does not meet functional or authenticity standards. We do not provide repair diagnostics or refurbishment estimates, but we will explain the reason for rejection. ### What Happens Next - You may choose to have rejected items returned. - We will deduct return shipping costs from your payout. - You have 5 business days to respond to the rejection notice. - If we do not receive a response within five business days, we will recycle rejected items. - We will issue payment only for items that pass inspection. - Rejected items are not eligible for payment. - If you used a prepaid postage label, we will deduct the shipping weight of rejected items from your payout. - For example, if your shipment has 15 pounds rejected, we will deduct the USPS cost for a 15-pound package from your ZIP code to ours. ### Console Rejection Policy - If a console is nonfunctional, a $7.50 per-unit deduction will apply to cover shipping and handling. ### Return Packaging Supply Fees If we return your rejected items, the following fees will apply: - Boxes: $5.00 fee - Envelopes: $1.50 fee ### Recycling Process What happens to rejected items? Are they recycled, refurbished, or otherwise handled with environmental responsibility? These fees cover the cost of packaging materials for return shipments. - We refurbish select items that can be restored to working condition, in accordance with our quality standards. Non-repairable items are disposed of through appropriate electronic recycling channels. This procedure reduces electronic waste. It also ensures that rejected items don’t return to the resale market. ### Payment Timing When will I receive payment for authorized items? After the rejection process ends, we will pay for items that pass inspection. We issue these payments within 3 business days, in line with our standard timeline. For full details, please see: [Our Full Payment Policy](https://theoldschoolgamevault.com/blog/faq/payment-policy) ## Common Asked Questions: **What happens if my game or console doesn't work?** - If an item does not meet our quality standards, we will notify you by email and offer a return option. Rejected items are not eligible for payment. **Can I get the rejected items returned to me?** - Yes. You have 5 business days to respond to our email. If you request a return, we will deduct shipping and packaging fees from your payout. **What happens if I don’t respond to the rejection email?** - If we do not receive a response within 5 business days, we will recycle rejected items and issue payment for the remaining items. **Is there a fee for broken consoles?** - Yes. For non-working consoles, a $7.50 per unit deduction will apply to cover shipping weight and handling. **Are there any fees for packaging returns?** - Yes. A $5.00 fee applies to boxes, and a $1.50 fee applies to envelopes used for returning rejected items. We deduct these fees from your payout.