By using our service, you acknowledge that The Old School Game Vault may reject any item that does not meet our quality standards.
The Table of Contents
Why might The Old School Game Vault reject my items?
The Old School Game Vault rejects items that don't meet its quality, functionality, or authenticity standards.
- We test all items for functionality, appearance, and cleanliness.
- We reserve the right to reject an entire order and return it to the customer.
- All items must meet our published quality requirements to be accepted.
Common reasons for rejection include:
- The item does not power on or read games.
- The disc has significant scratches or cracks.
- The cartridge label is badly torn, or the cartridge has internal corrosion.
- The item does not meet functional or authenticity standards.
How will I know if an item is rejected?
We will notify you by email, identifying each rejected item with a brief explanation of the reason.
If we decline an item over authenticity concerns, we will provide photos of the cartridge or circuit board on request.
We do not provide repair diagnostics or refurbishment estimates, but we will explain the reason for rejection.
Can I have rejected items returned?
Yes. You have 5 business days to respond to the rejection email and request a return.
- We will deduct return shipping and packaging fees from your payout.
- If your entire order is rejected, or your payout can't cover the return fees, we will contact you by email to arrange the return.
What deductions apply to rejected items?
Rejected items are not eligible for payment, and the following deductions may apply to your payout.
- Rejected-item shipping: If you used our prepaid shipping label, we will deduct the shipping cost for the weight of rejected items. For example, if your shipment has 15 pounds rejected, we will deduct the USPS cost for a 15-pound package from your ZIP code to ours.
- Non-working consoles: A $7.50 per-unit fee applies, in addition to the rejected-item shipping deduction.
- Return packaging: If you request a return, a $5.00 fee applies for boxes and a $1.50 fee for envelopes, plus return shipping. These fees cover the cost of packaging materials for return shipments.
What happens if I don't respond to the rejection email?
If we do not receive a response within 5 business days, we will recycle the rejected items and issue payment for the remaining items.
Rejected items are disposed of through appropriate electronic recycling channels.
When will I receive payment for accepted items?
When an order has rejected items, The Old School Game Vault sends payment for the accepted items once the rejection is resolved, either when you respond or when the 5 business days end. This can extend our standard timeline of 3 to 4 business days after your order is received and processed.
To help speed things up, we resend the rejection email every 24 to 48 hours and text the phone number on your order. For full details, see our Payment Policy.
